At ScraperFly, we respect your privacy and aim to keep data handling practical, limited, and understandable. This policy explains what we collect, why we collect it, how it supports the service, and how you can contact us about your information.
By using ScraperFly, including the public website, dashboard, API Builder, API endpoints, documentation, and related tools, you agree to the practices described in this Privacy Policy.
Customers remain responsible for the target URLs they request and for making sure their own use of public web data complies with applicable laws, target website rules, and privacy obligations.
1. Introduction
ScraperFly provides a web data API for fetching public web pages, testing request controls, and returning responses such as HTML, text, Markdown, JSON metadata, screenshots, and PDFs.
To provide that service, we collect a limited amount of account, technical, billing, security, and usage information. We use this information to operate the platform, protect accounts, debug API behavior, improve reliability, and communicate important service updates.
2. Information we collect
The information we collect depends on how you use ScraperFly. You may browse public pages without creating an account, but using the dashboard, API keys, paid credits, support, or API features may require additional information.
- Direct account information: email address, login method, profile settings, API keys, account status, and information you provide when registering or contacting us.
- Usage and technical data: IP address, browser type, device information, pages visited, timestamps, referrer, language, region signals, and basic interaction events.
- API request metadata: endpoint, request time, status code, response size, selected output format, credit usage, final URL, render state, routing options, and diagnostic information needed for logs and debugging.
- Billing information: transaction records, plan or credit history, payment status, and limited billing metadata handled through payment providers when paid features are used.
- Cookies and similar technologies: small browser-stored values used for login state, preferences, security, language, analytics, and service improvement.
- Optional information: messages, feedback, support requests, form submissions, beta feedback, or any additional details you choose to send us.
3. How we use your data
We use collected data only for legitimate purposes related to operating, securing, supporting, and improving ScraperFly.
- Provide access to the website, dashboard, API Builder, API endpoints, account features, and documentation.
- Maintain login sessions, account security, API key access, authentication, abuse prevention, and fraud detection.
- Process API requests, calculate credit usage, maintain request logs, and help customers debug scraping workflows.
- Improve performance, reliability, usability, response diagnostics, documentation, and product features.
- Understand how public pages and product features are used so we can prioritize improvements.
- Communicate important product, account, billing, security, or service messages.
- Comply with legal obligations, enforce agreements, resolve disputes, and protect the service and its users.
4. API logs and customer-controlled target data
ScraperFly may store operational metadata about API requests so customers can inspect usage, diagnose failures, understand request weight, and monitor service behavior. This can include status codes, timing, response size, final URL, selected request options, and similar diagnostic fields.
Customers choose which public URLs to request and what data they process downstream. ScraperFly does not decide whether a target URL is appropriate for a customer use case. Customers are responsible for using the service lawfully, respecting target website rules, and avoiding unnecessary collection of sensitive personal data.
5. Sharing of information
We do not sell your personal data. We may share limited information only when necessary to operate ScraperFly, protect the service, comply with law, or provide features you request.
- Infrastructure providers for hosting, databases, storage, networking, logging, delivery, and security.
- Payment or billing providers for processing paid plans, credits, invoices, and transaction records.
- Analytics, monitoring, and error-reporting tools that help us understand reliability and improve the product.
- Communication and support tools used to respond to questions, form submissions, account issues, and service messages.
- Legal, compliance, or security recipients when required by law, legal process, valid authority request, or to protect rights, users, and the service.
6. Data security
We apply reasonable technical and organizational measures to protect account and service data. These may include HTTPS encryption, access controls, API key handling, restricted internal access, logging, monitoring, and security review of important service paths.
No system is completely risk-free. You should use a strong password, keep API keys private, rotate keys when needed, avoid sharing credentials, and contact us if you believe your account or key has been exposed.
7. Cookies and analytics
Cookies and similar technologies help ScraperFly keep you logged in, remember preferences, protect sessions, understand product usage, and improve reliability. Analytics tools may help us understand which pages and features are useful, how people find the service, and where the product needs improvement.
You can disable cookies in your browser settings, but some parts of ScraperFly may not work correctly without them, including login, dashboard behavior, language preferences, and account features.
8. External services and links
ScraperFly may link to external websites, documentation, payment providers, identity providers, analytics providers, or target websites requested by customers. We do not control external websites and are not responsible for their content, security, or privacy practices.
Before sharing information with a third-party service or using a target website in your workflow, review that service’s own terms and privacy policy.
9. Your rights and choices
Depending on your jurisdiction, you may have rights regarding your personal data. These may include the right to access, correct, delete, export, restrict, or object to certain processing of information we hold about you.
You may also choose not to provide optional information, disable cookies in your browser, delete stored API keys, or stop using account features. Some choices may limit how the service works.
10. Data retention
We retain personal data only as long as reasonably necessary to operate ScraperFly, provide account access, maintain billing and transaction records, support security, debug service behavior, comply with legal obligations, resolve disputes, and enforce agreements.
You may request deletion of account data, subject to limits where we need to retain certain records for legal, tax, billing, abuse-prevention, security, or operational reasons.
11. Changes to this policy
We may update this Privacy Policy when ScraperFly changes, when legal requirements change, or when we improve how we explain data handling. If we make material changes, we will update the policy page and may provide additional notice through the website or dashboard.
Continued use of ScraperFly after an updated policy becomes available means you accept the updated policy.
12. Contact us about privacy
If you have a privacy question, account request, data deletion request, or concern about how ScraperFly handles information, contact us through the website form.
Use the ScraperFly contact form so your request reaches the right support path.